Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • AP
    Great price, great service. Saved a ton!!
  • PM
    ...if we ever need anything he will respond to us quickly and professionally.

    “Tom has been our insurance agent since we first moved to Pittsburgh in July 2016. He wrote my SO’s auto and our renters policy and now our homeowners policy. His staff is also very helpful in setting up auto-payments. We have enjoyed working with Tom to ensure we have robust policies for great premiums and know that if we ever need anything he will respond to us quickly and professionally. We very much recommend TW Butts Agency.”

  • AP
    Great price, great service. Saved a ton!!
  • Patrick Murphy Profile Image
    We very much recommend TW Butts Agency.

    “Tom has been our insurance agent since we first moved to Pittsburgh in July 2016. He wrote my SO’s auto and our renters policy and now our home owners policy. He is thorough, responsive, and found some amazing quotes for each of those policies. His staff is also very helpful in setting up auto-payments. We have enjoyed working with Tom to ensure we have robust policies for great premiums and know that if we ever need anything he will respond to us quickly and professionally. We very much recommend TW Butts Agency.

  • LC
    Five Stars!
  • Kerry Peyton Profile Image
    4 Stars!
  • Robert Wilson Profile Image
    Five Stars!
  • TJ Burch Profile Image
    Her customer service is 5 stars plus.

    “I have to thank Kelly for all the help in getting my insurance needs aligned. Her hard work and customer service shows her passion for business. Her customer service is 5 stars plus.”

  • Lisa Paris Profile Image
    I love this Family owned Business!!

    “I love this Family owned Business!! Kelly Is Great she walked me through everything that I needed for my business and personal needs and I can call her at any time If I need anything.”

  • TB
    I highly recommend this agency to anyone in the area...

    “I have been a customer of Erie Insurance for as long as I can remember, 15+ years, and Kelly has been my agent throughout most of it, and never disappoints. I have called her over the years for major homeowner claims to minor address changes, and she is always there for me. My relationship with Kelly and the T.W. Butts Agency has been a very pleasant and positive experience. As a consumer, I highly recommend this agency to anyone in the area who may be shopping for any type of insurance need, from a company that provides the highest quality of customer service from knowledgeable, friendly and courteous agents.”